You are here:
To save you time we have printed the answers to some of our most common questions in a FAQ section. The answer to your query should be found within this section so please view before contacting us. Please only contact us if your query is not answered here. If our FAQ section is unable to answer your query please contact us by using the form below. Please choose the question that best matches your query and to ensure that your query is processed as quickly as possible please make sure that you provide as much detail as possible, such as reference to any previous correspondence concerning the issue, parcel tracking numbers etc. We will review and answer your query as quickly as possible and hope to get a reply out to you within 7 working days.
Issue: Please select an issue... Can I make changes to my order? Why has an item been cancelled from my order? Why has my whole order been cancelled? I believe an item is faulty? Where is my order? My parcel is shown as having been delivered but I have not received it. Why has my order not been delivered and returned to you? My order has been cancelled but it appears that I have still been charged. My bank is showing two charges for my order. I have returned an item but I have not been refunded for it. I have returned an item for an exchange. Why have I been refunded? I cannot log into my account. How much does it cost to send orders to ….? I have received the wrong item(s)? I'm missing item's from my order. How do I return an item?
First Name: *
Last name: *
Email Address: *
Order Number: * (This can be found on your order confirmation e-mail or invoice)
Enquiry: You have 500 characters remaining...